AURORA – The Illinois Department of Employment Security will now begin to restore its in-person workforce and limited unemployment services at the American Job Center in North Aurora, State Senator Linda Holmes (D-Aurora) announced Monday.

“Restoring in-person unemployment and workforce facilities will make it easier for area residents to get back to work and address any issues regarding unemployment claims,” Holmes said. “The devastating effect of the pandemic on the economy have brought working families unprecedented adversity.”

Scheduled appointments are required at least 24 hours in advance for in-person assistance at 2 Smoke Tree Plaza in North Aurora. To schedule an appointment, people should call the IDES Scheduling Hotline at 217-558-0401 and request a callback. 

An appointment may be scheduled for one of the following reasons:

• Identity verification for an unemployment insurance claim
• Assistance registering with com
• Assistance documenting work search activities
• Employment services, including resume and job search guidance
• Request to use the Resource Room to use computers with internet and other resources

Appointments will be available Monday through Friday from 8:30 a.m.-5 p.m. To ensure efficiency, each appointment will be 20 minutes and visitors will be afforded a 10-minute grace period.

In the coming weeks, IDES will continue to reopen additional offices on a phased basis and will announce the availability of phone appointments to further assist claimants.

Claimants are strongly encouraged to use the IDES website to apply and certify for benefits, enroll in direct deposit, change passwords, engage in work search and connect with an employment services professional, among other services. Claimants can also continue to speak with an IDES expert over the phone by requesting a callback at 800-244-5631. As a reminder, if a callback is received at an inconvenient time, claimants may reschedule the callback for a specific time with a call center agent.