ROCKFORD – The Illinois Department of Employment Security will be reviving its in-person workforce and limited unemployment services at the American Job Center in Rockford, State Senator Steve Stadelman (D-Rockford) announced Thursday.

“Many working families have experienced real trouble due to the devastating social and economic impacts of COVID-19,” Stadelman said. “The restoration of in-person unemployment and workforce services will make their lives easier and help them return to work.”

IDES appointments are available now but must be scheduled at least 24 hours in advance for in-person assistance at 303 North Main Street in Rockford. To schedule an appointment, people should call the IDES scheduling hotline at 217-558-0401 and request a callback.

An appointment may be scheduled for one of the following reasons:

• Identity verification for an unemployment insurance claim
• Assistance registering with IllinoisJobLink.com
• Assistance documenting work search activities
• Employment services, including resume and job search guidance
• Request to use the Resource Room to use computers with internet and other resources

Appointments are available Monday through Friday from 8:30 a.m.-5 p.m. To ensure efficiency, each appointment will be 20 minutes and visitors will be afforded a 10-minute grace period.

In the coming weeks, IDES will continue to reopen additional offices on a phased basis and will announce the availability of phone appointments to further assist claimants.

People are strongly encouraged to use the IDES website to apply for benefits, enroll in direct deposits, change passwords, engage in work searches and connect with an employment services professional, among other services. They can also continue to receive help from an IDES expert over the phone by requesting a callback at 800-244-5631. As a reminder, if a callback is received at an inconvenient time, claimants may reschedule the callback for a specific time with a call center agent.