BRIDGEVIEW – The Illinois Department of Employment Security will begin to restore its in-person workforce and limited unemployment services at the American Job Center in Burbank, State Senator Steve Landek (D-Bridgeview) announced Monday.

“The COVID-19 pandemic unfortunately robbed many people of in-person unemployment insurance service when they needed it most,” Landek said. “I am thrilled to be able to announce the return of these services to residents of the 12^th District.”

Scheduled appointments are required at least 24 hours in advance for in-person assistance 5608 W 75th Place in Burbank. To schedule an appointment, people should call the IDES Scheduling Hotline at 217-558-0401 and request a callback. 

An appointment may be scheduled for one of the following reasons:

• Identity verification for an unemployment insurance claim
• Assistance registering with com
• Assistance documenting work search activities
• Employment services, including resume and job search guidance
• Request to use the Resource Room to use computers with internet and other resources

Appointments will be available Monday through Friday from 8:30 a.m. - 5 p.m. To ensure efficiency, each appointment will be 20 minutes and visitors will be afforded a 10-minute grace period.

In the coming weeks, IDES will continue to reopen additional offices on a phased basis and will announce the availability of phone appointments to further assist claimants.

Claimants are strongly encouraged to use the IDES website to apply and certify for benefits, enroll in direct deposit, change passwords, engage in work search and connect with an employment services professional, among other services. Claimants can also continue to speak with an IDES expert over the phone by requesting a callback at 800-244-5631. As a reminder, if a callback is received at an inconvenient time, claimants may reschedule the callback for a specific time with a call center agent.